We make every effort to ensure that you are completely satisfied with your purchase.

1. Original packing slip must accompany returns. Please keep the shelf in its original box.
2. Wallshelvingstore.com accepts returns for 30 days from the date you placed your order.
3. There is a 10% restocking fee for returned items that are not being exchanged and are not damaged.
4. Customer need to pay the return shipping cost for non-damaged orders. Original shipping cost is non-refundable.
5. For damaged orders, we can do full refund or sent customer a new replacement.
6. For missending orders, we will send customer a prepaid shipping label to return the wrong order and send you a new replacement. Of course, we will try to avoid this happent.